Shipping Policy

Where do we ship to?

We ship to most countries in the world. If you are unsure whether we ship to your desired country, do contact us here to clarify.

Customs Tax

Taxes may apply for imported goods/services and is regulated by the local country's law. INNOVATIVE is not responsible for any tax invoice charged on its products or services. Shipping rates are estimates and may depend on different policies and tax rates applied per country of import. Please contact your local customs authority for more information. All return costs caused by failure to sign for packages / products will be the responsibility of the customer and not INNOVATIVE.

How long will it take to ship my order?

It will take 3-4 business days to prepare and package your order. We will send you an email to notify you that your order has been shipped.

If you have not received our email, please check your junk email folder. Contact us immediately if you have not received your parcel's tracking number after 4 days.

How long do I have to wait for my pre-ordered item?

All pre-ordered products will be delivered 30 days after order is received.

Freight Information

The shipping cost depends on the shipping country and the weight of the package, and will be displayed on the checkout page. The logistics method depends on the delivery region.

Payment Information

Shopping on INNOVATIVE is safe, fast and convenient. to make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. when you shop at INNOVATIVE, your privacy and online security are always guaranteed.

What are the payment methods I can use?

You can use PayNow! PayNow is supported by all major local banks: DBS, POSB, OCBC, UOB, CitiBank, HSBC, Standard Chartered, ICBC, Bank of China, Maybank.